Legal
Terms of Service
Draft terms — pending review by a solicitor before launch.
1. The Service
Prestige VIP (“we”, “us”) provides pre-booked, chauffeur-driven vehicle transfers across South East Queensland and Northern New South Wales. All bookings are confirmed and paid for in full at the time of booking via our website.
2. Pricing
Prices shown at booking are GST-inclusive and include applicable tolls. Transfer fares are calculated from route distance and estimated driving time, including selected stops. Journeys over 68 km receive a 20% reduction on the entire distance/time fare. Airport fees apply only to airport pickups, not drop-offs. There are no night or public holiday surcharges. Post-trip charges may apply for excess waiting time or additional stops not included in the original booking, in line with the rates published on our website, and will be charged to the card saved at booking.
3. Cancellations
Cancellations and refunds are governed by our Cancellation Policy.
4. Passenger Conduct
Passengers must behave in a manner that does not endanger the safety of the chauffeur, vehicle or other road users. We reserve the right to terminate a trip without refund in the case of dangerous, abusive or illegal conduct.
5. Liability
To the extent permitted by Australian Consumer Law, our liability for any loss arising from the Service is limited to the value of the booking in question. Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.
6. Governing Law
These terms are governed by the laws of Queensland, Australia.
7. Contact
Prestige VIP — info@prestigevip.com.au — +61 424 081 479